How to reach us
How to reach Autonomous Relay Agents support: the status page and error reference first, then support@autonomousrelay.com, with what to include and where security and privacy requests go.
Two pages answer most questions faster than a mailbox can, so they come first. For everything else, write to support@autonomousrelay.com
Before you write
Status
Whether the API is answering right now, and the status page each provider publishes for itself. An outage at a provider shows there first.
Error reference
Every error the API returns, with what it means and what to do about it.
Docs
Set-up, routing, keys, guardrails, spend limits and billing, with the API reference.
support@autonomousrelay.com — in English or French, one question per message. Write from the address on your account where you can, so we can find your organisation.
What to include
- The request id: the id field of the response body.
- The model you asked for, as its author/slug id, and the time of the request in UTC.
- The error the API returned, as it was returned: the error envelope rather than a summary of it.
Never send a key
An API key or a provider credential never belongs in a message. If one has been pasted where it should not be, revoke it and create another under API keys.
Response times
The pricing page states what each plan includes: community support on Solo, priority email support on Business, and a service-level agreement by agreement on Enterprise. Pricing
Security reports
A vulnerability in the API, the dashboard or the routing layer goes to the security mailbox, which can be encrypted to the key named in our security.txt. The disclosure policy says what to expect.
security@autonomousrelay.com · Disclosure policy
Privacy requests
Access, correction and deletion requests, and any other question about personal information, go to the address the privacy policy names.
Enterprise and volume
Contracts, a private routing tier, extended ledger retention and a service-level agreement are the Enterprise plan. The enterprise page says what it covers.